Last updated: October 2026
1. Cancellations
You can cancel your order within 24 hours of placing it for a full refund. After 24 hours, preparation of your order begins and cancellations may not be accepted or may be subject to a cancellation fee of 20% of the total order value. Any fee will be explained to you before the cancellation is confirmed.
2. Damaged or Defective Products
Due to the premium and often made-to-order nature of our furniture, we accept returns only if the product arrives damaged in transit or has a manufacturing defect.
Please inspect your furniture at delivery and notify us within 48 hours of delivery with photographs of the damage or defect. We will arrange a repair, replacement of the affected part or product, or a refund. You do not need to claim from the delivery company yourself.
3. Refunds
Once a return or cancellation is approved, refunds are issued to the original payment method (or by bank transfer/UPI for Cash on Delivery orders) within 5-7 business days.
4. Warranty
Warranty periods are listed on each product page. Warranty covers manufacturing defects under normal household use and does not cover wear and tear, misuse or damage after delivery.
5. Contact
To request a cancellation, return or warranty repair, email snehafurnituresddn@gmail.com or call +91 87555 94915 / +91 96343 12102 with your order ID.