Last updated: October 2026
1. Delivery Charges
Delivery is currently free on all orders. If this ever changes, any delivery charge will be shown clearly at checkout before you place your order.
2. Processing Time
All orders are processed within 2-3 business days. We will contact you on the phone number you provide to confirm a delivery date. If we are experiencing a high volume of orders, shipments may be delayed by a few days.
3. Delivery Estimates
Once dispatched, orders are typically delivered within 5-7 business days. Delays can occasionally occur due to unforeseen logistics issues or public holidays; we will keep you informed if your delivery is delayed.
4. Order Tracking
You can see the status of your order at any time from your profile page. Where a courier is used, the tracking number will be shown there once your order has shipped.
5. Damage in Transit
Please inspect your furniture at delivery. If anything arrives damaged, notify us within 48 hours with photographs and we will take care of it as described in our Refund and Cancellation Policy. You do not need to file a claim with the carrier yourself.